Tour Vistaa
Terms of Use

1. About Tour Vistaa

Tour Vistaa is a boutique tour operator based in Jaisalmer, Rajasthan.

We help travellers plan and arrange services that may include:

• Customised Rajasthan tours
• Local and intercity sightseeing
• Desert safaris
• Hotels, resorts and desert camps
• Cultural and recreational experiences
• Taxi and transportation services
• Guides and local assistance
• Airport and railway station transfers
• Related travel-planning services

References to “Tour Vistaa”, “we”, “us” and “our” mean the business operating this website and providing or arranging the relevant services.

2. Acceptance of These Terms

By using this website, you confirm that:

• You have read and understood these Terms
• You are legally capable of entering into a binding arrangement
• The information you provide is accurate and complete
• You will use the website only for lawful purposes
• You accept any additional conditions communicated before booking

If you do not agree with these Terms, you should not use the website or submit a booking request.

3. Website Information

We aim to keep the information on this website clear, current and accurate.

However, travel information can change due to:

• Seasonal conditions
• Supplier updates
• Government orders
• Local restrictions
• Weather
• Road conditions
• Maintenance
• Festivals and public events
• Operational or safety concerns

Descriptions, images, itineraries, prices, timings, inclusions and availability displayed on the website are indicative unless expressly confirmed in writing.

The final itinerary, quotation or booking confirmation shared with you will take priority over general website content.

4. Enquiries and Quotations

Submitting an enquiry does not create a confirmed booking.

A quotation may be based on information such as:

• Travel dates
• Number of travellers
• Destinations
• Accommodation category
• Vehicle type
• Selected activities
• Meal plans
• Seasonal demand
• Supplier availability
• Taxes and other charges

Unless otherwise stated, quotations remain subject to availability and may change before payment and confirmation.

A booking is confirmed only after:

• We accept the booking request
• The required payment is received
• The relevant supplier confirms availability
• Written confirmation is issued by Tour Vistaa

5. Prices

Prices may be quoted per person, per room, per vehicle, per activity or for the complete itinerary.

The quotation will state the applicable basis wherever reasonably possible.

Prices may change because of:

• Hotel or supplier rate revisions
• Peak-season supplements
• Festival or event surcharges
• Changes in taxes or government charges
• Fuel-price changes
• Route or itinerary modifications
• Changes in guest numbers
• Room-category upgrades
• Additional services requested by the traveller
• Exchange-rate movements, where applicable

Any additional service requested after confirmation may be charged separately.

6. Payments

Bookings may require full payment or a partial advance.

The applicable payment schedule will be stated in the quotation or booking confirmation.

Payments may be made through available methods such as:

• Bank transfer
• UPI
• Payment gateway
• Other approved payment channels

A booking may remain unconfirmed until the required payment is received and verified.

You are responsible for checking payment details before transferring funds. Tour Vistaa will not ask you to disclose an OTP, UPI PIN, card PIN or banking password.

Payment-gateway, bank or foreign-exchange charges may be payable by the customer unless otherwise stated.

7. Booking Confirmation

After payment and supplier confirmation, we will provide a booking confirmation, itinerary, voucher or written acknowledgement.

You must review these documents carefully and inform us promptly of any error relating to:

• Traveller names
• Dates
• Destinations
• Hotel category
• Room type
• Vehicle type
• Pick-up details
• Activities
• Inclusions
• Special requests

Tour Vistaa will try to correct genuine errors, but changes may be subject to availability, supplier approval and additional charges.

8. Traveller Responsibilities

Travellers are responsible for:

• Providing correct names and contact details
• Checking the itinerary before confirmation
• Arriving on time for transfers and activities
• Carrying valid identification
• Obtaining required visas, permits or permissions
• Following hotel, camp, transport and activity rules
• Respecting local customs, communities and places of worship
• Following safety instructions
• Informing us of relevant medical, mobility or dietary requirements
• Protecting personal belongings
• Ensuring that they are physically fit for selected activities

Tour Vistaa is not responsible for consequences resulting from incorrect information, missing documents or failure to follow instructions.

9. Identification and Travel Documents

Hotels, camps, transport providers, authorities or activity operators may require valid identification.

Indian travellers may be asked to provide an accepted government-issued identity document.

International travellers may be required to provide passports, visas and other documents required under applicable regulations.

It is the traveller’s responsibility to ensure that all documents are valid and available when required.

10. Accommodation

Accommodation is arranged according to the category, room type, occupancy and meal plan confirmed in writing.

Hotel classifications, star ratings and descriptions may be based on supplier information, official classifications or generally accepted market positioning.

Actual rooms may differ slightly from website photographs because of:

• Room layout
• Renovations
• Furniture changes
• View
• Floor
• Property design
• Seasonal setup

Special requests such as adjacent rooms, specific floors, preferred views, early check-in and late check-out are subject to availability and are not guaranteed unless expressly confirmed.

Hotels, resorts and camps may require a security deposit or identification at check-in.

11. Desert Camps and Seasonal Properties

Desert camps and certain seasonal properties may operate only during selected months.

Their services may be affected by:

• Weather
• Wind
• Rain
• Extreme temperatures
• Government restrictions
• Local conditions
• Low occupancy
• Safety concerns

Camp layout, cultural programmes, dining arrangements and activities may vary depending on operational conditions.

12. Tours and Itineraries

Tour itineraries are planned according to the information available at the time of confirmation.

The order of sightseeing may change because of:

• Monument timings
• Traffic
• Weather
• Road closures
• Local events
• Government restrictions
• Supplier availability
• Guest convenience
• Safety considerations

Where reasonably possible, we will provide a suitable alternative without changing the essential character of the journey.

Unused sightseeing or services resulting from the traveller’s delay, personal choice, illness or failure to attend may not be refundable.

13. Taxi and Transportation Services

Taxi services may be provided directly or through selected transport partners.

Vehicle allocation depends on availability, route, group size and luggage requirements.

The make, model, colour or registration number of a vehicle may change, but we will aim to provide the confirmed vehicle category or a suitable alternative.

Taxi fares may exclude certain charges unless specifically included, such as:

• Tolls
• Parking
• State taxes
• Entry permits
• Driver night allowance
• Waiting charges
• Additional kilometres
• Additional hours

Travellers must inform us in advance about unusual luggage, mobility equipment or other transport requirements.

14. Activities and Experiences

Activities may be operated by independent guides, safari providers, boat operators, restaurants, artisans, cultural performers or other local partners.

Participation may be subject to:

• Age requirements
• Health or fitness conditions
• Weight restrictions
• Weather
• Safety rules
• Local permissions
• Operator availability

Travellers must follow all instructions provided by the activity operator.

An operator may refuse participation where it reasonably believes that a person is unfit, intoxicated, behaving unsafely or placing others at risk.

15. Changes Requested by the Traveller

Requests to modify confirmed services should be made in writing.

Changes may include:

• Travel dates
• Destinations
• Hotels
• Room categories
• Guest numbers
• Vehicle types
• Activities
• Pick-up locations
• Tour duration

Requested changes are subject to availability and may involve:

• Supplier charges
• Fare differences
• Amendment fees
• Cancellation charges
• Revised taxes

A request is not accepted until Tour Vistaa confirms the change in writing.

16. Cancellation by the Traveller

Cancellation requests must be communicated in writing by email or through another recognised communication channel.

The applicable cancellation charges may depend on:

• Date of cancellation
• Travel dates
• Supplier policies
• Hotel or camp rules
• Activity terms
• Peak-season conditions
• Non-refundable services
• Payment-gateway charges

Any cancellation policy stated in the quotation or booking confirmation will apply to that booking.

Certain bookings may be fully non-refundable, particularly during festivals, holidays, peak periods or for specially arranged services.

17. Refunds

Where a refund is approved, it will be processed after:

• Applicable cancellation charges are deducted
• Supplier refunds are received or confirmed
• Bank or payment charges are accounted for
• The booking and payment details are verified

Refund processing time depends on the supplier, bank and payment method.

Tour Vistaa is not responsible for delays caused by banks, payment gateways or third-party suppliers after the refund has been initiated.

No refund may be available for:

• No-shows
• Late arrivals
• Unused services
• Voluntary itinerary changes during travel
• Services missed because of incomplete documents
• Services declined by the traveller
• Removal from an activity for unsafe or inappropriate behaviour

18. Changes or Cancellation by Tour Vistaa

Tour Vistaa may modify, postpone or cancel a service where reasonably necessary because of:

• Supplier failure
• Unavailability
• Weather
• Natural events
• Government action
• Safety concerns
• Road closures
• Strikes
• Civil disturbance
• Technical problems
• Circumstances outside reasonable control

Where possible, we may offer:

• A comparable alternative
• Rescheduling
• Credit for future use
• A partial refund
• A refund for the affected service

The remedy will depend on the circumstances, supplier terms and the portion of the service already used.

19. Force Majeure

Tour Vistaa will not be responsible for failure or delay caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Severe weather
• Epidemics or pandemics
• War or terrorism
• Civil unrest
• Government orders
• Border restrictions
• Strikes
• Road closures
• Transport disruption
• Internet or communication failure
• Supplier shutdowns

In such situations, we will make reasonable efforts to assist, but refunds and alternatives will depend on recoverable amounts and supplier conditions.

20. Third-Party Service Providers

Tour Vistaa works with independent service providers such as:

• Hotels
• Resorts
• Desert camps
• Drivers
• Taxi operators
• Guides
• Restaurants
• Boat operators
• Safari operators
• Activity providers

These suppliers control the actual delivery of their services and may have their own terms, rules and cancellation policies.

Tour Vistaa acts as an organiser or facilitator for such services unless expressly stated otherwise.

We will exercise reasonable care when selecting partners, but we cannot control every act, omission, delay or operational decision of an independent provider.

21. Traveller Conduct

Travellers must behave respectfully and lawfully.

Tour Vistaa or a supplier may refuse or discontinue service where a traveller:

• Threatens or abuses staff, local residents or other guests
• Damages property
• Engages in illegal conduct
• Creates a safety risk
• Is seriously intoxicated
• Harasses another person
• Refuses to follow reasonable instructions
• Disrupts the experience of others

In such cases, no refund may be payable, and the traveller may be responsible for losses or damage caused.

22. Damage to Property

Travellers are responsible for damage caused by them to:

• Hotels or rooms
• Tents
• Vehicles
• Equipment
• Heritage property
• Activity equipment
• Third-party property

The relevant property or supplier may recover repair, replacement or cleaning costs directly from the traveller.

23. Health, Safety and Accessibility

Travellers should evaluate whether a tour, property or activity is suitable for their health, age, mobility and fitness.

You should inform us before booking about any relevant:

• Medical condition
• Disability
• Mobility limitation
• Allergy
• Dietary requirement
• Pregnancy
• Special assistance requirement

We will try to communicate reasonable requests to suppliers, but accessibility and special arrangements remain subject to local infrastructure and availability.

Tour Vistaa does not provide medical advice.

24. Travel Insurance

Travellers are strongly encouraged to purchase suitable travel insurance covering, where appropriate:

• Trip cancellation
• Medical treatment
• Personal accident
• Lost baggage
• Travel delays
• Emergency evacuation
• Activity-related risks

Tour Vistaa is not an insurer and is not responsible for assessing whether a policy is suitable for an individual traveller.

25. Intellectual Property

Unless otherwise stated, website content belonging to Tour Vistaa may include:

• Text
• Branding
• Logos
• Graphics
• Page designs
• Itinerary descriptions
• Photographs
• Videos
• Downloadable materials

This content may not be copied, reproduced, republished, sold, modified or used commercially without written permission.

Third-party photographs, trademarks and other materials remain the property of their respective owners.

26. Permitted Use of the Website

You may use the website for personal and lawful travel-planning purposes.

You must not:

• Attempt unauthorised access
• Introduce malware or harmful code
• Interfere with website functionality
• Copy content for commercial use
• Submit false or misleading information
• Use automated tools to extract content without permission
• Impersonate another person
• Misuse enquiry or communication channels

We may restrict access where misuse is suspected.

27. External Links

The website may contain links to third-party websites, maps, payment services, social-media platforms or supplier pages.

Such links are provided for convenience.

Tour Vistaa does not control and is not responsible for the availability, content, security, accuracy or privacy practices of external websites.

28. Reviews, Photographs and Guest Content

Where travellers voluntarily submit reviews, photographs, videos or testimonials, they confirm that:

• They have the right to share the content
• The content does not infringe another person’s rights
• The content is not unlawful, abusive or misleading

Tour Vistaa will seek appropriate permission before using identifiable guest content for promotional purposes.

29. Privacy

Personal information is handled in accordance with our Privacy Policy.

By submitting information through the website, you acknowledge that relevant details may be shared with hotels, drivers, guides, activity operators and other partners where necessary to respond to an enquiry or fulfil a booking.

30. Disclaimer

The content on this website is provided for general travel information and planning purposes.

Although we aim to provide accurate and useful information, Tour Vistaa does not guarantee that every description, photograph, price, timing, route, availability or third-party detail will always be complete, current or error-free.

Travel conditions may change without notice.

Images may be illustrative and may not represent the exact:

• Room
• Tent
• Vehicle
• View
• Meal presentation
• Activity setup
• Seasonal condition

Information about monuments, attractions, roads, weather, permits, entry fees and opening hours should be reconfirmed before travel.

Nothing on the website constitutes:

• Legal advice
• Medical advice
• Immigration advice
• Financial advice
• A guarantee of weather
• A guarantee of availability
• A guarantee of a particular travel outcome

Traveller preferences and experiences are subjective. A property, activity or destination suitable for one guest may not be suitable for another.

31. Limitation of Liability

To the extent permitted by applicable law, Tour Vistaa will not be liable for indirect, incidental, special or consequential loss arising from:

• Use of the website
• Reliance on general website information
• Supplier actions or omissions
• Travel delays
• Weather
• Road conditions
• Lost property
• Personal decisions
• Unused services
• Events beyond reasonable control

Nothing in these Terms excludes liability that cannot lawfully be excluded or restricts rights available under applicable consumer law.

32. Indemnity

You agree to be responsible for reasonable losses, claims, costs or damage arising from:

• Your unlawful use of the website
• Your breach of these Terms
• False information supplied by you
• Damage caused by you
• Violation of a third party’s rights
• Unsafe or unlawful conduct during travel

This provision applies only to the extent permitted by law.

33. Complaints and Assistance

If you experience a problem during your journey, you should inform Tour Vistaa or the relevant supplier as soon as reasonably possible.

Prompt notice gives us an opportunity to investigate and assist while the service is ongoing.

Complaints should include:

• Booking name
• Travel dates
• Booking reference, where available
• Description of the issue
• Supporting photographs or documents
• Requested resolution

We will review genuine complaints and respond within a reasonable period.

34. Electronic Communications

You agree that enquiries, quotations, confirmations, invoices, vouchers and other communications may be sent electronically by:

• Email
• WhatsApp
• Website forms
• Other agreed digital channels

You are responsible for providing a working phone number and email address and for reviewing messages sent to those details.

35. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights, disputes relating to Tour Vistaa or these Terms will be subject to the jurisdiction of the competent courts in Jaisalmer, Rajasthan.

36. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or limited to the minimum extent necessary to make it lawful and enforceable.

37. No Waiver

A delay or failure by Tour Vistaa to enforce any provision of these Terms does not waive our right to enforce it later.

38. Changes to These Terms

We may update these Terms to reflect changes in:

• Services
• Booking procedures
• Suppliers
• Website functionality
• Business practices
• Legal requirements

Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.

39. Contact Information

For questions about these Terms, bookings, cancellations or complaints, contact: