Tour Vistaa
Privacy Policy

1. About Tour Vistaa

Tour Vistaa is a boutique tour operator based in Jaisalmer, Rajasthan. We arrange customised tours, accommodation, experiences, sightseeing, desert safaris, taxi services and related travel assistance across Rajasthan.

In this Privacy Policy, “Tour Vistaa”, “we”, “us” and “our” refer to the business operating the Tour Vistaa website and services.

2. Information We Collect

We may collect personal information that you provide directly when you:

• Submit an enquiry through our website
• Contact us by phone, email or WhatsApp
• Request an itinerary or quotation
• Make or confirm a booking
• Subscribe to promotional communications
• Share feedback, photographs or reviews

The information collected may include:

• Full name
• Phone number
• Email address
• Country or city of residence
• Travel dates and preferred destinations
• Number and age groups of travellers
• Accommodation and activity preferences
• Budget and special requests
• Pick-up and drop-off details
• Identification or travel documents where reasonably required for a booking
• Payment and transaction details
• Communications exchanged with our team

Please avoid sharing sensitive personal information unless it is necessary for providing the requested service.

3. Information Collected Automatically

When you access our website, certain technical information may be collected automatically through cookies, analytics services and similar technologies.

This information may include:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Time spent on the website
• Approximate location
• Website interactions and enquiry-source information

This information helps us understand how visitors use our website and improve its content, performance, security and usability.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and travel requests
• Prepare personalised itineraries and quotations
• Arrange tours, stays, transport and experiences
• Coordinate with hotels, drivers, guides and activity providers
• Process and verify bookings or payments
• Provide booking updates and customer support
• Contact you regarding changes, cancellations or important travel information
• Improve our website, services and guest experience
• Prevent fraud, misuse and security incidents
• Maintain business and transaction records
• Comply with legal, tax or regulatory obligations
• Send promotional communications where permitted or consented to

We will not use your information for purposes unrelated to your enquiry or booking without an appropriate reason or permission.

5. Legal Basis and Consent

Where required, we process personal information based on your consent, your request for travel services, the performance of a booking arrangement, compliance with legal obligations or legitimate business requirements.

By submitting an enquiry or voluntarily sharing your information, you authorise us to use it for responding to your request and arranging the relevant services.

6. Sharing Information with Travel Partners

To fulfil your enquiry or booking, we may share necessary information with selected third parties, including:

• Hotels, resorts and desert camps
• Taxi operators and drivers
• Local guides and tour coordinators
• Safari and activity providers
• Restaurants and event partners
• Payment service providers
• Website hosting and technology providers
• Email, messaging and customer-support platforms
• Government authorities where legally required

We share only the information reasonably necessary to provide the requested service.

These third parties may process information under their own privacy policies and operating procedures. Tour Vistaa is not responsible for independent data-processing practices outside our reasonable control.

7. Payments

Payments may be processed through banks, payment gateways, UPI providers or other authorised payment services.

Tour Vistaa may receive limited transaction information, such as the payer’s name, payment status, amount, payment date and transaction reference.

We generally do not directly store complete card details, banking passwords or UPI PINs.

You should never share an OTP, card PIN, UPI PIN or banking password with Tour Vistaa or any travel partner.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember visitor preferences
• Maintain website functionality
• Measure website traffic and performance
• Understand how visitors discover and use our pages
• Improve advertising and enquiry tracking
• Detect technical or security issues

You may restrict or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where legally required, non-essential cookies will be activated only after the visitor has made an appropriate consent choice.

9. Google and Third-Party Services

Our website may use third-party services such as Google Analytics, Google Maps, Google Ads, YouTube, Meta platforms, WhatsApp or embedded booking and communication tools.

These services may collect technical information, place cookies or receive information when you interact with their features. Their handling of personal information is governed by their respective privacy policies.

Video reviews may be displayed through click-to-load or consent-aware embeds to reduce unnecessary third-party tracking before interaction.

10. Marketing Communications

We may send travel offers, updates or promotional messages where you have requested them, consented to receive them or where otherwise permitted by applicable law.

You may unsubscribe at any time by:

• Using the unsubscribe option in an email
• Replying “STOP” to an applicable message
• Contacting us directly and asking to be removed

Service-related messages concerning an active enquiry or booking are not promotional communications.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Complete and support bookings
• Maintain transaction and accounting records
• Resolve complaints or disputes
• Meet legal and regulatory requirements
• Protect against fraud and misuse

Information that is no longer required will be securely deleted, anonymised or otherwise disposed of, subject to technical and legal limitations.

12. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These safeguards may include:

• Restricted access to personal information
• Secure website connections
• Password protection
• Software and security updates
• Secure backups
• Carefully selected technology providers

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for future processing
• Request deletion of information that is no longer necessary
• Opt out of promotional communications
• Raise a concern regarding our use of your information
• Nominate another person to exercise applicable rights where permitted

Some information may need to be retained for legal, accounting, fraud-prevention or booking-related purposes even after a deletion request.

We may need to verify your identity before responding to or acting on a privacy request.

14. Children’s Information

Our services may be booked for families travelling with children. However, the website is not intended for children to independently submit personal information or make bookings.

Information concerning a child should be provided only by a parent, lawful guardian or authorised adult and only where necessary for arranging travel services.

15. Photographs, Videos and Testimonials

We will not intentionally use identifiable guest photographs, videos or testimonials for promotional purposes without permission.

Where permission has been granted, you may later request that future use be stopped. Removal from previously printed materials or content already shared by third parties may not always be possible.

16. International Travellers

If you access our services from outside India, your information may be transferred to and processed in India and shared with travel providers relevant to your itinerary.

By requesting our services, you acknowledge that privacy and data-protection standards may differ between countries.

17. External Links

Our website may contain links to hotels, attractions, payment providers, social-media platforms or other third-party websites.

We do not control those websites and are not responsible for their content, security or privacy practices. You should review the applicable privacy policy before providing information to a third party.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website practices, technology or legal requirements.

The revised version will be published on this page with an updated revision date. Material changes may also be communicated through the website or other suitable channels.

19. Contact and Grievance Information

For questions, corrections, withdrawal of consent, privacy requests or complaints, please contact:

We will review genuine privacy requests and respond within a reasonable period, subject to identity verification and applicable law.